Warranty Support Ask the ALKCOOL Warranty Support Department For a service request please check all details below before filling out the form. Warranty does not cover maintenance. Condenser coil needs to be cleaned every 3 months. Make sure the unit has proper ventilation (6” away from the wall). Make sure the doors are sealing properly. Make sure unit is connected and power switch is on. Make sure the unit is not over filled. For Open Air Merchandiser type, under a controlled ambient location such that the ambient temperature does not exceed 27°C (80°F). IF you answered YES to above, please proceed to fill out and submit the form below. Available: Monday thru Friday 8:00am-5:00pm EST Form Submitted outside of our regular business hours will be responded to the next business day.