ALKCOOL SHIPPING POLICY
Last updated: October 2025
Thank you for purchasing from ALKCOOL, a division of ALKCOOL Manufacturing Corp,
specializing in premium commercial refrigeration and bar equipment. This Shipping Policy
explains how and when we ship your order, your responsibilities at delivery, and what to do in
case of freight damage or delays.
1. General Shipping Terms
All shipments are fulfilled from ALKCOOL’s U.S. distribution centers. We ship orders Monday
through Friday (excluding holidays). Shipping costs are not included in the product price and are
calculated based on product size, weight, and delivery address. Estimated delivery times and
carrier tracking will be provided once your order is processed and shipped.
2. Shipping Methods
ALKCOOL products are delivered by freight (LTL) carriers due to their size and weight.
Standard Delivery: Curbside delivery to the address specified at checkout. The carrier will
deliver the palletized item to the curbside or loading dock. Inside delivery, unpacking, setup, or
installation are not included.
Expedited Delivery: Expedited shipping is available at an additional cost.
Contact info@alkcool.com for a quote before ordering.
3. Geographic Coverage
We currently ship to the contiguous United States (48 states). Alaska, Hawaii, U.S. territories,
and Canada require special freight arrangements — please contact us for a quote. We do not
currently offer international delivery beyond North America without prior written agreement.
4. Delivery Timeframes
Standard freight delivery typically takes 7–12 business days after order processing. Expedited
options may shorten transit time depending on carrier availability. Delivery times may vary
based on location, weather, carrier schedules, or product availability. Orders placed after 2 p.m.
(PST) may be processed on the next business day.
5. Delivery Scheduling
Once your order ships, the freight carrier will contact you to schedule delivery. You must
confirm an appointment and ensure someone 18 years or older is available to receive and sign.
Missed or rescheduled appointments may result in re-delivery or storage fees billed to the
customer.
6. Customer Responsibilities at Delivery
Inspect before signing, check for visible damage, take photos, note ‘DAMAGED‘ on the receipt,
and refuse delivery only if the product is severely damaged. Keep all packaging until inspection
is complete.
7. Reporting Damage or Missing Items
Report any damage or shortage to info@alkcool.com within 24 hours of delivery. Include order
number, delivery date, and photos. Do not dispose of packaging until a claim is processed.
8. Risk of Loss
Risk of loss and ownership transfer to the customer once the shipment is signed for at delivery.
ALKCOOL is not responsible for damage or loss after acceptance.
9. Freight & Shipping Costs
Freight costs vary by region and unit size. Typical rates: $350 (West Coast), $365 (East
Coast). Customers are responsible for all shipping, return, and re-delivery charges unless
otherwise specified. If shipment is refused or canceled after dispatch, freight and restocking
fees apply as per the Return & Refund Policy.
10. Site Access & Readiness
Ensure adequate delivery access (door width, lift gate, or dock). Delivery teams do not remove
doors, alter structures, or install equipment. Additional fees may apply for inaccessibility or
rescheduling.
11. Freight Damage Claims
If damaged: take photos, note damage on the Bill of Lading before signing, and contact
info@alkcool.com within 24 hours with documentation. ALKCOOL will assist with inspection and
replacement authorization.
12. Refused or Undeliverable Shipments
Refusing delivery without authorization may result in freight and restocking fees (up to 40%).
Undeliverable shipments due to incorrect addresses or lack of access are subject to re-delivery
or storage fees.
13. International Orders
International shipments may incur customs duties, taxes, and brokerage fees, which are the
customer’s responsibility. ALKCOOL is not responsible for customs delays or import costs.
14. Policy Updates
ALKCOOL reserves the right to update this policy without notice. The policy in effect at the
time of order applies.
15. Contact Information
ALKCOOL Manufacturing Corp
📧 info@alkcool.com
🌐 www.alkcool.com
🧾 Return & Refund Policy: https://www.alkcool.com/policies/refund-policy
🧾 Warranty Registration: https://www.nafcool.com/pages/register-warranty-form
Quick Reference Summary
| Category | Key Details |
| Shipping Method | Freight (LTL) curbside delivery |
| Delivery Time | 7 – 12 business days |
| Coverage | Contiguous U.S. only |
| Damage Reporting | Within 24 hours of delivery |
| Return/Refusal Fee | Freight + 40% restocking (see Return Policy) |
| Contact | info@alkcool.com |
Authorized Signature:
__________________________________________
ALKCOOL Manufacturing Corp – Distributor/Reseller Signature
Additional Details
Address Change/Reconsignments
If a shipping address needs to be changed once an order has been processed, carriers will charge a reconsignment fee to update the shipping address.
If an address change is requested, we will contact you via email regarding the amount of the carrier’s fee. If we do not receive confirmation regarding the fee and address change, we will leave the address as it was originally entered during the checkout process. If your order was placed using Credit Key, the shipping address cannot be changed.
Please note that if the carrier attempts delivery to the original address and they are unable to deliver, redelivery fees may apply in addition to any reconsignment fees.
Call Before Delivery
By requesting a FREE “Call Before Delivery,” the carrier will contact you approximately 24 hours before the estimated arrival of your order to schedule a delivery appointment using the phone number provided at checkout. Selecting this option may add an additional day to your order’s transit time and is only applicable to the item(s) in your order shipping via common carrier. A 4-hour delivery window is typical; this may vary by carrier and shipping destination.
A “Call Before Delivery” is required for residential deliveries and recommended for businesses with irregular hours (deliveries occur Monday through Friday, 8:00 a.m. to 5:00 p.m. “Call Before Delivery” only applies to the item(s) in your order shipping via common carrier. If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, you will be responsible for any redelivery fees owed to the carrier. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window needs to be shortened or if you cannot accept delivery within a reasonable date of the carrier’s first contact request. If a delivery is unable to be completed because a “Call Before Delivery” was not selected during checkout, the carrier may charge a redelivery fee in order to reattempt delivery. In these situations, we will contact you via email regarding the fee and charge the card on file if necessary in order to avoid additional fees with the carrier.
Delivery Expectations – Common Carrier
For common carrier deliveries, carriers will typically allocate 15 minutes for the completion of your delivery. Excessive delays during delivery could result in the carrier charging detention fees. Additionally, if you are not able to accept the shipment in a reasonable timeframe and cause the carrier to hold your shipment at their terminal, fees may be applied by the carrier for storage of your shipment. Being prepared for delivery ahead of time will ensure a timely and smooth delivery process.
Damaged/Missing/Lost Items – Common Carrier
If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:
- Note it clearly on the delivery receipt before signing
- Keep your copy of the delivery receipt
- Contact us within 1 business day
- Keep the damaged packing materials for inspection
- Take pictures of the damaged items and packaging
Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage, we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt, you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.
There are rare occasions where our freight carriers may lose a shipment. In these situations, please contact us immediately. Dock checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will contact you to discuss a resolution.
Liftgate
If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must select this option at checkout. The “Common Carrier w/ Liftgate” option includes the fee for the liftgate. A higher fee may apply if a liftgate must be added after an order has shipped. If delivery is unable to be completed because a liftgate was not selected during checkout, a redelivery fee may apply in addition to a liftgate fee. In these situations, we will contact you via email regarding the appropriate fees and charge the card on file if necessary in order to avoid additional fees with the carrier.
Inside delivery across the threshold of your home may also be available at an extra charge starting from $750. Some truck freight companies can provide an assembly of the items for an additional fee starting from $450. Standard shipping fee does not include liftgate and inside delivery service.
Some items, such as large outdoor ice merchandisers or very long pizza prep tables, may be too large or heavy for a liftgate and will require a truck-level loading dock. If you place an order for one of these items and select Liftgate at checkout, our team will reach out to you to confirm that you have the means to unload without a liftgate. If you confirm that you do have the means to unload, and we proceed with the order, it will be your responsibility to ensure successful delivery. If the carrier arrives with the item and you do not have the means to unload it, you will be responsible for any resolution costs needed to facilitate successful delivery. If delivery is not successful, the item will be returned, and you will be credited for the subtotal of the item(s) minus a restocking fee and the return shipping cost. If you are unsure, please contact our Customer Service Team before placing your order.
HOW WILL MY ORDER SHIP?
We know that once you have placed an order with us, you want to receive it as quickly as possible, so we use the best delivery companies in North America. Most of our items are larger items. So when shipping your order, we will use truck freight . You will receive a notification and tracking number as your order is shipped. Processing time is 1-3 days.
Truck Freight.
Truck freight shipments usually take between 5-10 business days in transit to arrive time and are delivered during normal business hours.
The shipping company will call you in advance to schedule a delivery appointment window. In general, you must be at home to receive the order.
After the product is delivered to the shipping address, it is the customer’s responsibility to unload it from the back of the truck. If the item is very heavy please ensure that you have assistance to remove it from the delivery truck. For an additional fee, the carrier can use a lift gate to remove the items from the truck for you. Inside delivery across the threshold of your home may also be available at an extra charge. Some truck freight companies can provide an assembly of the items for an additional fee. Standard shipping fee does not include liftgate and inside delivery service. Please contact us before placing your order for more information on this service. Please note that deliveries cannot be made to a PO Box.
Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days, and there may be a charge for this service. After this time, the order will be returned to us for credit under our Return Policy.